Hours for Support Desk
Hours for Support
We’re always here to help you and your organizations mission. We have included our Support hours and contact information below.
Contact Information
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Support Desk – Preferred Method of Contact
The best way to reach the Nuclavis Support team is through our Support Desk (Support.nuclavis.com). Please submit a support ticket for all support requests whenever possible. This allows our team to capture all the necessary information, track your request, and ensure it is routed appropriately.
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Phone Support – Urgent Assistance
For urgent, time-sensitive issues needing immediate assistance, you can contact the Nuclavis Support team by phone at (512)910-7064.
Hours of Operation
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Monday thru Friday |
8:00am – 5:00pm Austin Time |
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Weekends |
9:00am – 5:00pm Austin Time |
Monitoring for Mission Critical items. Response within 1 hour. |
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Holidays See list below |
9:00am – 5:00pm Austin Time |
Monitoring for Mission Critical items. Response within 1 hour. |
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Holiday |
Date |
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New Years Eve |
Wed, Dec 31,2025 |
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New Years Day |
Thu, Jan 1, 2026 |
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Memorial Day |
Mon, May 25, 2026 |
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Independence Day |
Fri, Jul 3, 2026 |
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Labor Day |
Mon, Sep 7, 2026 |
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Thanksgiving (US) |
Thu, Nov 26, 2026 |
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Thanksgiving Day After |
Fri, Nov 27, 2026 |
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Christmas Eve |
Thu, Dec 24, 2026 |
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Christmas Day |
Fri, Dec 25, 2026 |
