How to Run Reports for Messages

 

How to Run Reports for Messages

Learn how to run reports for your Messages through the Admin Portal.

 

1. Accessing the Admin Portal.
   1. Navigate to https://admin.nuclavis.com/login
   2. Sign in using your email address and Password.
   3. Click login
   4. Enter your Authentication Code

This code goes to your email (check spam or junk)

2. Accessing Reports
   1. Click on Reports
   2. Click on Text Messages

3. Report Types

In this section, you will locate multiple reports. Reports include Message Name, Message Type, Event Program, Target Audience, Schedule Sent Time, Users, and Click-through rate.

 

1. 1. Performance Summary Report: This report provides high level information on how the message(s) did.
   2. Performance Details Report:  This report provides detailed information on how a message(s) did.
   3. Recipient Activity Report: This report provides information on a specific user by searching for them by phone number.
   4. Message Credit Usage Report: This report provides information on how many credits were used per message, and the total credits used.
   5. All Recipient Report: This report provides information on all the recipients who received the messages.

 

4. Running Reports

In this section, we will walk you through how to run each report listed above.

 

1. 1. Performance Summary Report
      1. Click on the radio button next to Performance Summary Report.
      2. Click Next
      3. Fill out all the required fields
         1. Event Program: The program you want to run the report for.
         2. Event Season: The event season you want to run the report for.
         3. Event: You can select all events or specific events
            1. If you choose specific events, you can select multiple events.
         4. Message: Select the message you want to get the report from.
         5. Message From: Enter the dates the message would have gone out on.
            1. Note: If you don’t see the event, expand the date range.
      4. Click Generate Report

 

1. 1. 5. Click on the Report Results tab
         1. You will be able to View the report
         2. Download the report.
         3. Delete: You will be able to delete the report you ran.

 

1. 2. Performance Details Report
      1. Click on the radio button next to Performance Summary Report.
      2. Click Next
      3. Fill out all the required fields
         1. Event Program: The program you want to run the report for.
         2. Event Season: The event season you want to run the report for.
         3. Event: You can select all events or specific events
            1. If you choose specific events, you can select multiple events.
         4. Message: Select the message you want to get the report from.
         5. Message From: Enter the dates the message would have gone out on.
            1. Note: If you don’t see the event, expand the date range.
      4. Click Generate Report

1. 1. 5. Click on the Report Results tab
         1. You will be able to View the report
         2. Download the report.
         3. Delete: You will be able to delete the report you ran.

 

1. 3. Recipient Activity Report
      1. Click on the radio button next to Recipient Activity Report
      2. Click Next
      3. Fill out all the required fields
         1. User ID: This field is not required ( it is the unique identifier for each platform)
         2. Mobile Number: The phone number of the user you would like the data from. (Note: No phone number was included in the screenshot but is required)
         3. Messages From: Enter the dates the message(s) would have gone out on.
            1. Note: If you don’t see the message, expand the date range.
      4. Click Generate Report

1. 1. 5. Click on the Report Results tab
         1. You will be able to View the report
         2. Download the report.
         3. Delete: You will be able to delete the report you ran.

1. 4. Message Credit Usage Report
      1. Click on the radio button next to Message Credit Usage Report
      2. Click Next
      3. Fill out all the required fields
         1. Messages From: Enter the dates the message(s) would have gone out on.
      4. Click Generate Report

1. 1. 5. Click on the Report Results tab
         1. You will be able to View the report
         2. Download the report.
         3. Delete: You will be able to delete the report you ran.

1. 5. All Recipient Report
      1. Click on the radio button next to All Recipient Report
      2. Click Next
      3. Fill out all the required fields
         1. Event Program: The program you want to run the report for.
         2. Event Season: The season you want to run the report for.
         3. Event: You can select all events or specific events
            1. If you choose specific events, you can select multiple events.
      4. Click Generate Report

 

 

1. 1. 5. Click on the Report Results tab
         1. You will be able to View the report
         2. Download the report.
         3. Delete: You will be able to delete the report you ran.