You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
You are viewing the article in preview mode. It is not live at the moment.
Welcome to the Nuclavis Client Request Center. You can submit your request for app features, notifications, sponsor logos and disruption screens via this portal. 
Home > Client Request Features > Admin Check Deposit: Searching for Donors with Hyphenated Last Names
Admin Check Deposit: Searching for Donors with Hyphenated Last Names
print icon

Admin Check Deposit: Hyphenated Last Name Search

 

 

Overview

When using Admin Check Deposit, donors with hyphenated last names may require a specific capitalization format in order to appear correctly in search results.

This issue affects the “Donor” tile within the Admin Check Deposit workflow. If the donor’s last name is entered incorrectly, the donor may not appear in the search results, and you may receive an error message.


How to Search for a Donor with a Hyphenated Last Name

When searching for a donor in the “Donor” tile within Admin Check Deposit:

  1. Navigate to Admin Check Deposit.
  2. Select the “Donor” tile.
  3. Enter the donor’s last name in the search field.
  4. For hyphenated last names, ensure that:
    • The first letter of the first name is capitalized.
    • The first letter of both last names in the hyphenated name are capitalized.

Example:

For a donor with the last name Smith-Jones:

✅ Correct format:

  • Smith-Jones


❌ Incorrect formats:

  • smith-jones
  • Smith-jones
  • smith-Jones

 

🔗 Need to refer back to this article later? Here’s the direct link: Click Here

 

 

 

Feedback
0 out of 0 found this helpful

scroll to top icon