How to Effectively Use Disruption Screens in Your App

 

 

Disruption screens are a powerful tool to capture user attention and deliver important messages directly within your app. When used strategically, they can significantly improve user engagement and the overall experience.

 

Below are the key guidelines and requirements to follow when setting up disruption screens.

 

 

🚨 Disruption Screen Guidelines

Title

• Keep your title within 39 characters for best readability.

 

Subject

• Aim for 500 characters for concise, easy-to-read messages.

• Newer iOS devices can support up to 1,000 characters if needed.

 

Link Restrictions

• Disruption screens cannot contain clickable links.

• Ensure your message is self-contained and does not rely on external sites.

• Note: This is subject to change in November 2025.

 

Content Focus

• Keep the message clear, concise, and purposeful.

• Always state the objective, such as:

  • New feature update

  • Upcoming promotion

  • Critical app alert

 

Frequency

• Decide how often the disruption screen should appear:

  • One Time

  • Every Time

  • Random

Scheduling

• Always include:

  • Start date and time

  • End date and time

 

 

 

📝 Information Required for a Client Request Ticket

 

To submit a disruption screen request, please copy and paste the template below into your request to ensure all necessary details are included.

 

If the client is multilingual, make sure to request content in all needed languages (English/Spanish/French).

 

• Title:

• Subject:

• Event Name:

• Event ID:

• Start Date:

• Start Time:

• End Date:

• End Time:

• Frequency: One Time / Every Time / Random

• Image or Video/GIF: (Note: Images must be at least 1024x1024. Video/GIF must be under 1MB.)

 

 

🔗 Need to refer back to this article later or view an example of a disruption screen?: Click here to view